Pursuant to article 18 of Law no. 144/2015, of 8 September, consumers are hereby informed that, in the event of a dispute, they can turn to an Alternative Dispute Resolution Entity:

National Centre for Information and Arbitration of Consumer Disputes (CNIACC).
Tel. 213 847 484 (Call the national landline network)
Email: geral@cniacc.pt 

Algarve Consumer Conflict Information, Mediation and Arbitration Centre (CIMAAL).
Tel. 289 823 135 (Call national landline)
Email: info@consumoalgarve.pt 

Consumer Conflict Arbitration Centre of the District of Coimbra (CACCDC).
Tel. 239 821 690 (Call national landline)
Email: geral@cniacc.pt 

Lisbon Consumer Conflict Arbitration Centre (ACC).
Tel. 218 807 030 (Call national landline)
Email: race@centroarbitragemlisboa.pt 

Porto Consumer Information and Arbitration Centre (CICAP).
Tel. 225 083 49 (Call national landline)
Email: cicap@cicap.pt 

Vale do Ave Consumer Conflict Arbitration Centre (CACCVA).
Tel. 253 422 410 (Call national landline)
Email: geral@triave.pt 

Braga Consumer Information, Mediation and Arbitration Centre (CIAB).
Tel. 253 617 604 (Call national landline)
Email: geral@ciab.pt 

Viana do Castelo Consumer Information, Mediation and Arbitration Centre (CIAB).
Tel. 258 809 335 (Call the national landline network)
Email: ciab.viana@cm-viana-castelo.pt 

Madeira Consumer Conflict Arbitration Centre (CACCM).
Tel. 291 750 330 (Call national landline)
Email: centroarbitragem.sre@madeira.gov.pt 

For updates and more information, consult the Consumer Portal at www.consumidor.gov.pt.